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  • HubSpot adds AI-powered tools to its Service and Content Hubs

    Plain is a new customer support tool with a focus on API integrations

    intercom vs. zendesk

    “The stats speak for themselves, whether it’s sales team performance, whether it’s engineering performance, whether it’s the rates at which we retain employees. Even though I’ve applied so much pressure and so much change, applications for our roles are up 300 per cent, which is remarkable. “Some people signed up for a different organisation, a company that was on its way to a nice IPO,” McCabe said. Some people complain about these changes, but I really want people to know that they are in a position to change their lives.

    It can significantly reduce the number of simple, repetitive questions that human support agents must field. AI can also automate routine tasks, streamline workflows, and provide valuable insights into your customer service operation. Customer service software provider Zendesk has trained its AI chatbot, Zendesk AI, on billions of customer service conversations. Its no-code bot-builder can handle a variety of customer queries on its own, and it can prepare your human agents with valuable insight on customer sentiment when a handoff occurs.

    My Services

    By leveraging AI-powered personalization, revenue management, and customer support, short-term rental hosts can elevate guest experiences, optimize profitability, and gain a competitive edge. The benefits of adopting AI extend beyond these areas, encompassing increased operational efficiency, data-driven decision-making, and the ability to scale businesses effectively. As CMO, Anna will reinforce Intercom’s position as the leading, modern customer communications platform, and continue to amplify the voice of its customers as the company moves upmarket.

    The AI-based translator can be used for audio/video meetings, phone conversations, and messaging and is eight times less expensive than human translators. Stonly is building a service for customer support teams so that they can share step-by-step guides to solve the most common issues users have. The startup just raised a $3.5 million funding round led by Accel with business angels also participating, such as Eventbrite CTO Renaud Visage and PeopleDoc founders Jonathan Benhamou and Clément Buyse. You can foun additiona information about ai customer service and artificial intelligence and NLP. “The traditional ways that companies communicate with their customers are broken,” said Karen Peacock, CEO of Intercom. The bot offers multilingual support and immediately enables customers to self-serve by alerting them to the company’s extensive FAQ knowledge base. The chatbot also has full access to the knowledge in the FAQ, meaning it can quickly surface information for customers who don’t want to read through it.

    Based on the categories listed above and market research, we also ranked additional criteria from customer reviews, such as ease of use, standout or detailed features, popularity and value for the money. Apple has added a few new features to the macOS Notes app for adding elements to text. For the last year, we’ve been hard at work scaling our infrastructure and developing new features based on the feedback we received from more than 8,000 beta testers. Peter Kim, MD is the founder of Passive Income MD, the creator of Passive Real Estate Academy, and offers weekly education through his Monday podcast, the Passive Income MD Podcast.

    Cryptojackers Deploy Trojanized Mac Apps on The Pirate Bay

    Its Experience Cloud platform captures billions of experience signals across interactions such as voice, video, digital, IoT, social media and corporate messaging tools. The platform has a 100% implementation rate, including customer service and support-to-insights. If your team is looking for live chat software that will help them close more deals and provide excellent customer service, then HubSpot is ideal.

    “There’s an argument to make that technology investing, at least at a very early stage, isn’t that hard,” McCabe added. “If you just continue to invest in bright young people with that type of energy. I find it a bit of a distraction but if you stay close to the principle of investing in people with that energy, intercom vs. zendesk you can’t go wrong”. When you’re focused like we are you can say something as simple as that, and the world gets it. We’re seeing a lot of people leaving Zendesk for Intercom specifically for our AI stuff. Zendesk’s place in the industry as the dominant force in the mid-market is the place we want”.

    Explore how AI chatbots can personalize customer experiences, improve the efficiency of your customer service team, and more. In today’s digital age, the importance of efficient and effective customer communication cannot be overstated. As businesses strive to deliver ChatGPT App seamless customer experiences, AI-powered communication platforms have emerged as game-changers. Like HubSpot, the platform strives to provide a meaningful self-service experience to open reps’ schedules to provide personalized, one-on-one customer care.

    A Silicon Valley veteran at both public and private technology companies, Cheree brings more than 25 years of global legal experience. Before serving as the Chief Legal Officer for Lumileds, she was the General Counsel for Avnet Americas. Consider how software can align your business’ customer experience with concrete KPIs.

    Zendesk acquires Ultimate to take AI agents to a new level

    “For some, we were just not a must-have,” McCabe said, adding that Intercom was seen as a “nice general tool” but not essential. He is re-wiring what was once one of Ireland’s hottest start-ups, which was planning to float on the stock markets in the US at a multi-billion-dollar valuation. It is 2018 and Dublin-born entrepreneur Eoghan McCabe is at the height of his technology powers. His company Intercom has just raised $125 million dollars and become a unicorn. McCabe is working on his computer in his office on San Francisco’s Second Street.

    intercom vs. zendesk

    With this in mind, organisations are having to remain agile and in tune with what customers want. While Zendesk already has some significant investments in AI, the fact that it was already using Ultimate itself to improve its own agent experience demonstrates that there was a gap it needed to fill. Now it needs to bring those capabilities into its own platform without causing disruption for customers as it blends the two solutions.

    The Best Live Chat Software of 2024

    One refreshing aspect of the announcement is that it highlights the ongoing role of human agents. Why did Zendesk feel the need to bolster its existing automation capabilities with the acquisition of Ultimate? Adding the Estonian startup was positioned as a complement to last year’s acquisition of Tymeshift, bosltering Zendesk’s capabilities in Workforce Engagement Management (WEM). But ChatGPT with increasing automation of customer interactions following the incorporation of the Ultimate platform, effective monitoring of the quality of those interactions seems all the more important. Customer Experience (CX) vendor Zendesk has made its third acquisition in less than a year, revealing yesterday that it is buying Ultimate, an AI-powered customer support automation platform.

    • OneContact Suite also provides contact center as a service (CCaaS) and cloud PBX solutions with intelligent routing, IVR, and bot self-service options.
    • However, you can extend the functionality of your chat widgets by picking a paid plan for as low as $15/agent per month.
    • These tools help businesses enhance customer service, increase sales conversion and build relationships with potential and existing customers.

    Thus, you can manage your consumer interaction by picking any one of these alternatives and make a switch to Intercom when you feel the time is right — the business is booming. Much like Intercom, Olark is a live messaging platform that lays focus on the functionality, as well as aesthetics, of the embeddable chat widget. Zendesk Chat is not suitable for burgeoning businesses because the free tier allows you to chat with only one concurrent user while retaining a 14-day chat history. However, you can extend the functionality of your chat widgets by picking a paid plan for as low as $15/agent per month. With most technology giant’s trying to flood their messaging services with AI-enabled bots, UserResponse gives you the chance to use them as a customer interaction platform.

    Intercom’s software platform brings messaging products for sales, marketing and customer support together. Its products allow companies to communicate easily with customers through their own websites and apps, on social media and by email. Live agents are human customer service representatives who engage with website visitors using live chat software.

    10 Best Live Chat Software Of 2024 – Forbes

    10 Best Live Chat Software Of 2024.

    Posted: Sat, 02 Nov 2024 18:37:00 GMT [source]

    Freeday provides digital workers for businesses in several functional areas, including accounts payable, know your customer, employee engagement, and customer service centers. The platform’s partners, which include Google Cloud Partner, nl-ai-coalitie, and nen, provide secure and accurate outsourcing for its customers. You can use AI chatbots, for example, as a customer-facing tool that offers 24/7 multilingual support.

    Chief executive Eoghan McCabe tells staff to up their game as company strives to be biggest player in market

    In terms of enhancing productivity, SendinBlue is fully equipped to make a solid match with the prowess of Intercom. The software puts your entire suite of digital marketing tools in one place so that you can take prompt actions without needing to take roundabout ways. The drawbacks of this platform are that the back-end UI is a bit complex and may take you some time getting used to. Also, there is no free tier to use the app, it requires you to shell out $29/agent per month after the free 14-day trial period ends. The only drawback of HelpCrunch is its limitation to add the chat widget to one platform per agent. It means you’ll have to add multiple agent accounts to make this messaging service reach a wider audience via your web, Android, or iOS platform.

    intercom vs. zendesk

    In his last years as chief executive Intercom had sales of low-digit hundreds of millions, and outwardly was flying. He swings his laptop around so I can see the outline of the New York skyline on a dull day. It is the morning before he meets his leadership team to discuss Intercom’s plans for the next year. I want to ask McCabe about how Intercom is doing as a business, how it is reinventing itself, and the challenges and controversies he has faced. “We are cash flow positive again with $129 million in the bank,” McCabe tells me. Mr McCabe told staff the targets would require more productivity from them, and that “plans are in motion” to address “mediocrity” in some aspects of the business.

    intercom vs. zendesk

    In fact, research by Google Cloud reveals that 97% of retail decision makers believe that generative AI (Gen AI) will have an impact on customer experience. They are designed to enable companies to enhance customer satisfaction, streamline their interactions and ultimately improve business performance. This is essential in today’s global business landscape, as customer expectations continue to rise, particularly as AI interest spikes.

    intercom vs. zendesk

    Trained using a company’s knowledge base articles, this bot provides trained responses to queries posted through HubSpot’s live chat tool. Customers visiting a business’ website can post their queries, and the bot will provide answers derived from all the internal content it’s ingested. Choosing the best live chat software depends on a variety of factors, including essential features, the choice between live agents and chatbots, and software integrations. This live chat software is ideal for small businesses, entrepreneurs, marketers and teams already using Microsoft Teams, Slack, Zoom or Webex for their daily communication and collaboration. With a 14-day free trial and a 100% no-risk guarantee, businesses can test the platform’s features before making a commitment. The live chat software is mobile-ready and allows for advanced customization through its chat box API.

  • When Bond Agents Come Calling, Probationers Get Creative

    When Bond Agents Come Calling, Probationers Get Creative

    Criminals, or at least those accused, don’t always want to do the right thing. When bail bond agents try to approach them, they often take flight.

    The means of escape are unusual. Often on foot, crooks have been known to jump from windows, flee on bicycles and walk away from jail.

    None worked. All behind bars. And here are the latest reports.

    Travis Blanche

    Blanche, 27, jumped from his 8th-floor window when bail bond agents went to his apartment looking for him.

    The agents rang his doorbell, his wife answered and Blanche jumped. When the agents asked for Blanche, his wife responded, “He just left.” When asked how did he leave, she pointed to the eighth-floor window.

    Blanche hit the awning covering the building’s front door, bounced and landed on the concrete.

    The agents rushed down 8 flights, calling 911 on their way. Blanche was taken to the Regions hospital and his injuries treated. Even though it sounds like a scene from the movies, Blanche wasn’t  the only person to pull such a stunt.

    In May 2018, a 35-year-old man from Utah tried to escape from a second-floor courtroom by jumping from a balcony. Blanche was luckier. The Utah high jumper ended up with broken legs, a shattered pelvis and a fractured skull.

    Amber Gonzalez

    Although she didn’t escape from bond agents, Gonzales, 30, managed to beat them outside.

    Arrested and charged with theft, Gonzales was able to slip out of her handcuffs and make her way to freedom just before bail was to be set.

    After a little over an hour of freedom, during which she picked up a cool $80 for ‘servicing’ a client, Gonzales found her way back to police custody on a separate prostitution charge. She now faces a felony charge of escape as well as several misdemeanor counts of theft, possession of drugs and drug paraphernalia.

    It all began when Gonzales was arrested for stealing a cellphone from a housekeeping cart at the Baymont Inn on September 14.

    After she was arrested, local law enforcement took her to the police station where she was told she would need to post bail for an earlier arrest or else she would go directly to jail.

    Placed in a holding area, Gonzales was handcuffed to the wall and left alone. Stressed about possibly going to jail and not seeing her kids, Gonzales slipped out of her handcuffs and found keys to the holding room door. She escaped and took the keys with her.

    Law enforcement later caught and arrested Gonzales and was immediately booked. If convicted of the charges, she is looking at six years behind bars and a $10,000 fine.

    Leaving On a Bicycle

    This 41-year-old man didn’t leave on a jet plane, but instead he took flight on a bicycle. A probation and parole officer reported she was trying to contact the man who was on probation. She sheepishly told her superiors he got away on, wait for it, a bicycle.

    When the probation officer called for backup, officers found the guy on his bike, but the man ignored order to stop. The man continued to ride, refusing to comply with the demands of law enforcement and was tased.

    The Takeaway

    If each of these criminals had just stayed and did the right thing, they would each be free now. Instead, they have piled on charges on top of charges and some are looking at years behind bars instead of months.

  • Get Rid Of Cash-Only Bail But At What Cost

    Get Rid Of Cash-Only Bail But At What Cost

    As jurisdictions are working to end secured money bail arguments are beginning over their replacement. Judges in California, who recently passed a no-cash bail law, will be given ‘risk assessment’ tools to work from.

    While imposing pretrial detention ought to be treated as a last resort, bail-reform advocates see the assessment tool as a workaround for states who want to walk the fence.

    Jurists are being urged to reconsider their use of pretrial risk assessments instruments.. While seemingly neutral, advocates claim the tools threaten to intensify unwarranted discrepancies in the justice system while providing a misleading and undeserved show of impartiality.

    Advocates for bail reform are pushing six points to make sure the assessment tool remains accurate, fair and transparent.

    Six Points

    Point One

    Advocates claim the instruments should be designed in ways to reduce unwarranted racial disparities. The advocates want the designers to test ways to avoid a pattern of bias or unfairness.

    Point Two

    The documents must be developed with input from the community and re-validated regularly. The pretrial assessment tool selected should be designed to reflect local data and evaluated for anti-racist results in the community where it is used.

    Point Three

    If the risk assessment tool does not encourage immediate release, it must never recommend detention and should suggest a pretrial release hearing. The tools should significantly increased rates of pretrial release and meet the needs of accused persons before trial. They should reflect the U.S. Constitutional guarantee of a presumption of innocence.

    Point Four

    Pretrial detention should never be imposed except through an adversarial hearing which must be held promptly in determining if the accused individual presents a substantial risk to the community. The prosecution must be required to demonstrate the circumstances and facts found in establishing a clear and convincing evidence of the individual being a risk.

    Point Five

    The risk assessments must examine the chances of success upon release and must be reported in clear and concrete terms.  The tools should predict events during the length of the trial — not merely after the resolution of the open case.

    Point Six

    The assessment tools must be transparent and open to challenge by the accused’s attorney. Everyone must be given the chance to inspect the risk assessment tools and see how it works and the attorney must be allowed the chance to inspect the inputs used to calculate their client’s particular categorization or risk score.

    The Takeaway

    If in use, a risk assessment instrument should be formatted and used in ways to reduce and eliminate unwarranted racial injustices across the criminal justice system.

     

  • California To Implement No-Cash Bail In 2019

    California To Implement No-Cash Bail In 2019

    Four decades after starting reform, California has abolished money bail, opponents aren’t happy and Nevada activists are buoyed.

    In August 2018, California became the only state to abolish cash bail. The state will replace it with a risk assessment methodology in October 2019. Criminal justice system reform groups have been busy campaigning to end cash bail and shrink the number of individuals held in jail while they wait for their trial dates.

    In March 2018, Atlanta, Georgia implemented its ‘no cash bail’ policy for some non-violent misdemeanor offenses.

    “The Chief of Corrections shall not accept cash bonds on any offenses under the jurisdiction of the Atlanta Municipal Court except as set forth in Section 62-31 (b), (c), (d) and (f) of this Chapter,” the ordinance states.

    Activists in Nevada were uplifted by the announcement.

    What Is Cash Bail?

    In most American states, an individual arrested can deposit money with the court to guarantee they won’t flee before their trial. The full amount of bail can range from thousands to millions of dollars. Defendants who can’t afford the full amount may pay a percentage to a bail bonds agent. The agent posts the bond and keeps the percentage as their fee.

    Who Wants To Abolish Cash Bail — And Why?

    Civil libertarians and social justice groups have been pushing for years to abolish money bail. Several high-profile cases have helped drive the campaign.

    In New York City, Kalief Browder, a 16-year-old who lives in the Bronx spent almost three years behind bars awaiting trial. Browder had been arrested for an alleged theft worth $700. Browder could not pay and his family couldn’t afford the bail bondsman’s fee of $900. Browder spent two of the three years in solitary. He later committed suicide.

    More recent, a San Francisco man spent a year behind bars after stealing $5 and a bottle of cologne. His bail was set at $350,000 and he spent the better part of a year in jail.

    |The high costs can be financially ruinous for low-income families. Defendants often spend long periods awaiting trial for minor offenses as they lose jobs and housing. Often they also lose custody of their children. The high bail amounts lead many to plead guilty instead of waiting for trial. As Blacks, Latinos and Native Americans are more apt to be arrested, they are also disproportionately affected by cash bail.

    Who’s In Favor Of Cash Bail?

    Almost no one — except the agency which makes money from it. Many politicians and judges worry about releasing more people while waiting on court dates.

    What Does The California Law Do?

    The law gets rid of cash bail in exchange for “pretrial assessments” which classify a person’s risk of re-offending while awaiting trial. People with a “low” risk assessment will be released. Anyone at “substantial” risk is jailed until arraignment. Those who come in with “medium” risk will be reviewed by jurisdiction for either release or jail time.

    The law also creates a ‘presumption’ that persons will remain in jail if they are accused of violent felonies, sex crimes or a third DUI in 10 years. Anyone who has broken the conditions of pretrial release in the previous five years will not be set free under the new rule.

    What Is Nevada Doing?

    Persons working to reform Nevada’s system are eyeing California’s step as a move in the right direction that would benefit The Silver State.

    “This is a trend we are seeing,” said Laura Martin, the director of Progressive Leadership Alliance of Nevada. “Other states are watching and seeing what they can be doing instead of tossing people behind bars.”

    “If you look at the Clark County records, you can see examples of persons in jail for unsafe lane changes,” Martin added.

    The Takeaway

    Ozzie Fumo, D-Las Vegas, has said he will propose legislation during the 2019 session to ask judges to consider non-monetary options before considering bail. Fumo’s proposed bill will not call for the legislation to end the cash bail system.

  • Bail Bondsmen Are In Trouble Across America

    Bail Bondsmen Are In Trouble Across America

    Despite being highly regulated, bail bondsman can find themselves in trouble. Licensed by the State Department of Insurance, penalties can be heavy for bonding agency owners and bondsman when they break the law they are sworn to uphold.

    California

    The California Department of Insurance gave a notice of noncompliance to Carlsbad-based Seaview Insurance Company recently. The agency charged the company with failing to maintain eligibility guidelines which resulted in discrimination against state consumers.

    Seaview, the surety for Aladdin Bail Bonds, lacked specific guidelines for collateral and didn’t provide sufficient guidelines for down-payment of bond premiums and payment plants.

    By not maintaining objective and specific guidelines, Seaview is in violation of the state’s insurance code. Without that information, applicants for a bail bond are denied equal access to the mechanism which allows tens of thousands to get out of jail pending trial.

    Florida

    Get arrested in Miami-Dade County, you’ll probably end up at Turner Guilford Knight Correctional Center — TGK — near the airport. Google TGK and you won’t find the official website where money can be deposited into an inmate account, but instead to an almost identical website for a bail bonds company called TGK Bail Bonds.

    The site is confusing on purpose. The site duplicates everything about the government’s inmate search page.

    “We’ve been dealing with this for years,” says Juan Diasgranados, the spokesman for Miami-Dade County Corrections and Rehab.

    “This person has done this before. We filed a complaint and settled in court. They were told not to do it again.”

    Patricia Fernandez owns the company and is listed as one of the directors of the Miami-Dade Bail Association.

    Tennessee

    A Knoxville bail bondsman was arrested following indictment on tax evasion charges. The Tennessee Department of Revenue arrested William Edward Walker, 52, at his business, All American Bail Bonds.

    Walker will be going on trial for 13 charges of tax evasion and one count of theft of property greater than $10,000. The indictment claims Walker didn’t remit more than $12,000 in bail-bond tax he owed to the state.

    A Class E felony in Tennessee, each count brings a maximum sentence of two years behind bars and a maximum fine of $3,000.

    The theft charge is a Class C felon and carries a maximum sentence of six years behind bars and a max fine of $10,000.

    Walker was released on a $25,000 bond.

    Nevada

    The Nevada Division of Insurance is charged with maintaining the integrity of law enforcement as related to business entities conducting insurance related business in Nevada.

    To own a bail bonds business in Nevada, a person must have apply and qualify for a license. There are currently four types of bail licenses in Nevada and each plays a specific role in a transaction surrounding bail.

    Bail Agent & Bail Agency

    The individual holding this license is authorized to post bail bonds. Duties include determining the risk of posting a bond.

    Bail Solicitor

    A bail solicitor who is hired by a bail bondsman to solicit bail business on behalf of the agent.

    Bail Enforcement Agent

    The person contracted or hired to enforce the custody terms or to locate the individual or apprehend a bail jumper and surrender the individual to law enforcement custody.

    General Agent

    An individual appointed by a surety to supervise, or manage, a bail bond business written by bail agents.

    Qualification and Fees

    Before being issued a license, the individual must meet the qualifications set out in Nevada Law. Complete requirements can be found here.

    The Takeaway

    Locally owned and operated, we are committed to providing personal first class service and will guide you through the bail process to obtain the defendant’s release in the most professional manner possible. With our extensive knowledge of local courts, we will help guide you through the process and deliver the best bail bonds out there.

  • How Jurisdictions May Reduce Jail Strain

    How Jurisdictions May Reduce Jail Strain

    At any moment, half a million Americans are sitting in jail waiting on trial. Around two-thirds will remain behind bars and half of those have no prior criminal history.

    These individuals are presumed innocent. The ability to pay bail is more dependent on someone’s income than on the severity of their supposed crime. Many individuals who are not a threat to the community nor a flight risk idle their days behind bars.

    Simply because they can’t afford bail, they lose wages and often their jobs.

    Most agree the bail bond system is in need of reform, but that won’t happen soon. In the meantime, pretrial work-release programs respect the due process rights, keeps communities safe and saves taxpayer money.

    As a waitress at a Las Vegas hotel, Shannon Smart is familiar with the problems in a dysfunctional system. A single mom and holding down two jobs, Shannon’s sister, who suffers from mental illness, filed an assault charge against her. Shannon was arrested, detained and bail set at $100,000.

    She couldn’t afford the money needed to secure release through a bail bondsman so her family pawned everything and asked friends to help out. By the time enough cash was raised, Shannon had been in jail almost a week.

    It could have been worse. If her family had not covered her bail, she would have spent 90-days in jail. Three months away from her children and away from her job. When her went to court, the charges were dismissed.

    Worse, she could have become another innocent person who pleaded guilty to get a specific release date.

    Innocent Until Proven Guilty?

    Americans are innocent until proven guilty. Citizens are guaranteed, in the Constitution, the right to a speedy trial. People who spend months in jail waiting for trial question whether the government is maintaining the guarantees. When people are accused of nonviolent crimes and locked up simply for not having the money for bail, permitting them to earn money and not put their job at risk, seems reasonable.

    A recent study shows pretrial work-release programs. Data from over 400,000 defendants in Pennsylvania and Nevada suggests pretrial detention does not result in improved public safety. It does produce more unemployed defendants. More disturbing it creates more defendants who are convicted because of guilty please.

    No one has figured out if pretrial lockup encourages guilty arrestees to come clean or forces the innocent to plead guilty in exchange for the chance to return to their family and jobs.

    Pretrial Work-Release

    Pretrial work-release programs permit eligible jailed defendants who cannot afford bail to return to work while waiting for their court date. Similar to already standard work-release programs, pretrial programs require defendants to return to jail at night when they’ve completed their day’s work.

    Being able to work helps defendants make bail and be fully released to wait for trial without having lost wages or a job.

    When defendants are able to earn enough to cover bail, costs drop even more. The jail’s population shrinks and jurisdictions can focus resources on holding individuals who pose the greatest risk to the community.

    A collateral benefit are the savings by not having to provide welfare for those who have lost jobs.

    The Takeaway

    Giving the accused the chance to keep working, or find jobs, moves the justice system closer to desperately needed reform, protects the rights of the accused and saves taxpayer money.

  • Basics Of Paying Bail To Get Out Of The Big House

    Basics Of Paying Bail To Get Out Of The Big House

    Get arrested and you may be introduced to the often Draconian bail process. Someone going to jail for their first time may not know what goes into bail, how it gets paid and how a bondsman can help. Even for the well-experienced — or frequent flyers —  who have been locked up before there may be some things which remain unknown.

    Bail 101

    If this is your first time to post bail, here’s your Bail 101 Course. Simply put, bail is the dollar amount a judge required in payment to get out of jail and spend time at home while waiting for a court date. Bails purpose is to make the defendant accountable for keeping any court appearances and refrain someone from skipping town in a hopeless attempt to avoid justice.

    If a person can’t afford bail, then the defendant has to wait in jail. There is a third option. Hire a bail bondsman to post bail. For a portion percentage of the bail amount, a licensed bondsman can often have a defendant out of jail and home before the ink on the arrest warrants dries. Some bail bondsmen even offer payment plans.

    Bail bonds are a private lending service which may have restrictions in some areas and under some circumstances.

    Paying Bail On Your Own Isn’t Always the Best Idea

    Paying bail in cash is a long-term investment which could wreck a person’s financial standing. There is less financial risk in allowing a bondsman to pay the bail.

    If a defendant uses their own money to cover a bond which is valued at $20,000, then that defendant is at risk of losing the entire amount should they desire to disappear and not keep a court appointment.

    Bondsmen typically charge 10% of the bail amount, + administrative fees, for their services.

    Going through a bail bondsman, in this scenario, only puts $2,000 of the defendant’s money at risk. In other words, if the defendant puts up his own money and vanishes, they’ve lost $20,000. With a bail bondsman in place, the arrestee is risking just $2,000.

    Does Everyone Need Bail?

    No. Not every arrestee needs bail. Depending on the circumstances an individual can get out of jail “based on their own recognizance.” Not everyone gets lucky. To qualify for this type release, the defendant must be a first-time offender, charged with a non-violent crime and seen as a low risk for skipping town.

    Keeping A Court Appointment Isn’t Always Sufficient

    Most persons believe that getting release on bail means all they have to do is keep their court date. There may be more.

    A defendant may also have numerous court dates, be required to enrolls in a drug and alcohol program, or see their movement limited to the boundaries of a specific city or state. If the defendant does not honor their responsibilities, then the person who signed for the bail will risk losing their offered collateral to the bonding agency.

    The Takeaway

    If you or a family member have been arrested, know there are options when getting them out of jail. Contact 24/7 Bail Bonds to have your questions answered and have the options explained.

  • Hacker Who Stopped Wannacry Gets $30,000 Bail

    Hacker Who Stopped Wannacry Gets $30,000 Bail

    Marcus Hutchins, a famous British hacker, was detained by the Federal Bureau of Investigation in Vegas as he was at the airport about to go home to the UK. Hutchins, we, was indicted for producing a malevolent software, Kronos, used to swipe login information from targeted computers.

    Donned in a yellow jail jumpsuit and orange sandals, Hutchins was in Federal Court in Vegas for a hearing to determine his detention status.

    Jurist, Nancy Koppe, listened to arguments from both the U.S. Attorney Dan Cowhig and Hutchins defense attorney, Adrian Lobo.

    Hutchins indicated to law enforcement that he was the creator of Kronos which is still around.

    Lobo told the judge  Hutchins was not a threat to the area, had a clean record in England and handed over 16 letters from relatives and friends who supported Hutchins.

    Judge Koppe granted Hutchins bail request and added a few restrictive conditions such as home confinement and giving up his passport. Hutchins is also barred from any device which may connect to the Internet.

    In May, Hutchins was globally recognized after finding a kill switch that helped stop the WannaCry ransomware attack, which affected hospital networks and government agencies in more than 150 countries, according to a previous U.S. government alert.

    How is Bail Set?

    Only in the movies do defendants need an attorney to get the bail. In real life, a person can either post bail personally or call a bail bond service. A person can be bailed out by relatives or friends as well.

    The judge looks first at the seriousness of the alleged crime. Bail will depend on factors including a defendant’s past criminal record, their job status and if they have close ties to the community.

    Will a person’s funds be returned? That’s delimited by the manner in which covered. If a cash bond is filed or another bond for the entire cost, when the matter is resolved, considering the individual has met all requirements, the bond is released and returned.

    As most people don’t have cash waiting about for a bond, most people work with a bond agent. The company is managed by the state insurance department, so the detainee is, basically, buying an insurance policy guaranteeing their appearance in front of the judge.Notwithstanding what happens in the case— if released, charges dismissed or innocent,  a person doesn’t get the money returned. The bond agency gets their cash, but the portion given does NOT get recovered.  It’s the price of working with the bonding agency.

  • Nevada’s Revised Weapon Bail Bonds

    Nevada’s Revised Weapon Bail Bonds

    Felony Weapon Bail Bonds

    Nevada’s bail schedule lists the precise amount of bail for each offense. Facing a felony weapons charges means the bond will be higher. Weapon bail bonds aren’t different from other types of bail bonds regarding the process, but if a felony weapons charge is involved bail may range from $25,000 up. Some examples from the 2017 Nevada County Felony Bail Schedule are:

    • 245(a)(1)(2) Assault with a Deadly Weapon or Force Likely to Produce Great Bodily Injury 25,000
    • 245(a)(3) Assault with a Machine Gun 75,000 245(b) Assault with Semi-Automatic Weapon 50,000
    • 245(c) Assault with Deadly Weapon – Peace Officer 50,000
    • 245(d)(1)(2)(3)Assault with Firearms – Peace Officer 50,000
    • 245.5 Assaults on School Employees – Likely GBI 25,000
    • 246 Shooting at Inhabited Building or Vehicle 50,000

    Misdemeanor Weapon Bail Bonds

    Despite having the proper license for a weapon, there are multiple laws governing gun ownership. In Nevada, a person must obey laws concerning possessing and selling weapons.

    Providing false information on a concealed weapon permit is a misdemeanor as is selling weapons to prohibited persons. In 2017, Nevada changed the bail schedule to reflect other misdemeanor charges. These include:

    17500 Possession of a Deadly Weapon With Intent to Assault $5,000
    17510 Possession of a Deadly Weapon or Firearm While Picketing $5,000
    18735 Selling, Transporting or Possessing Fixed Ammunition Greater Than .60 Caliber $5,000
    19405 Selling a Less Lethal Weapon to a Minor $2,500
    19910 Selling BB Device to a Minor OR**
    19915 Furnishing BB Device to a Minor w/o Parental Permission OR**
    20150 Altering Imitation Firearm $1,000 20810 Commercially Selling or Possessing for Sale an Undetectable Knife OR**
    21510 Possession of a Switchblade Knife $1,000
    21710 Possession of Composite or Wooden Knuckles $1,000 2017
    22610 Illegal Possession of a Stun Gun $1,000
    22900 Illegal Possession of Tear Gas $1,000 23920 Possession of a Firearm With Altered or Obliterated Identification Mark or Number $5,000 25100 Criminal Storage of a Loaded Firearm – 2nd Degree $5,000
    25200 Criminal Storage of a Concealable Firearm or a Firearm Brought to School $5,000
    25400 Concealed Firearm – Misdemeanor Violation $5,000 25850 Loaded Firearm on Person or in Vehicle $5,000
    26100(a) Driver or Owner of Vehicle Permitting Another to Possess Loaded Firearm in Vehicle $2,500
    26180 False Information on CCW Application $2,500
    26500 Illegal Sale or Transfer of Firearm Without a License $1,000 28250 False Information on Application to Purchase Firearm $2,500
    29825(b) Possession or Ownership of Firearm by Prohibited Person Due to Existing Restraining or Protective Order $10,000 30306 Knowingly Supply, Sell or Give Ammunition to Prohibited Person $1,500
    30310 Possession of Ammunition on School Grounds $5,000 31615 Sale, Purchase or Transfer of a Handgun Without a Valid Safety Certificate $2,500 32000 Selling, Giving or Lending Unsafe Handgun $2,500